Test yourself 1

Pretend that you are contacting someone to whom you sent a support letter. Take yourself through this little mock conversation and try to respond to the questions or comments that “Steve” asks or gives. Steve is the name of the person we are pretending you are calling. This script might not go perfectly, meaning our prompts might not match with your previous responses. Just go with it, and do your best to think about how you might respond to Steve’s questions or comments. So give Steve a call. Here goes.